Refund policy

You have 30 days from the date of ordering to request a return.

Once a return has been approved, the item must be returned within 7 days. Returns received outside of this timeframe may be declined.

Important note: If we receive your return in an unsatisfactory condition we reserve the right to return the product back to you. 

How to Return an Item

  • Log in to your account and request a return.
  • Wait for return approval before sending your item.
  • Return your item via Royal Mail Tracked (48-hour Tracked is recommended for speed and security).
  • Items sent without prior approval or to an incorrect address will not be accepted.
  • Returns remain the responsibility of the sender until received by us - this includes re-directing parcels delivered to an incorrect address.
  • Return postage for faulty items will be reimbursed up to our standard Royal Mail Tracked 48 rate.
  • Any additional cost for upgraded or premium services is at the customer’s discretion and will not be reimbursed
  • We do not provide prepaid return labels

Return Eligibility

To qualify for a return, items must be:

  • Unworn and unused with tags attached

  • In original packaging

  • Within 30 days of purchase

  • Not worn for training, racing or outdoor use

  • Not smelling of detergent or fragrance

Hygiene & Resale Standards

We cannot accept returns if items show:

  • Pet hair, odours, or visible signs of wear

  • Makeup, deodorant, or staining

  • Signs of washing, alteration or damage

Items that do not meet these standards will not be refunded. If requested, we can return the item back to you at your cost.

Due to hygiene reasons, we do not accept returns on headwear or soft flasks unless faulty.

Damaged or Faulty Items

Please inspect your order upon arrival. If your item is damaged, defective or incorrect, contact support@trailgoddess.co.uk within 7 days of delivery.

All faulty claims are subject to inspection before a refund or replacement is issued.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Headwear (caps, buffs, visors etc.)

  • Soft flasks / water bottles (unless faulty)

Exchanges

To exchange an item, please pop a message in your return request giving us the items you would like to exchange.

Refunds

Once your return is received and inspected, you will be notified of approval.

If approved, refunds are processed to your original payment method within 10 business days. Processing times may vary depending on your bank.

If you have not received your refund within 15 business days of approval, please contact support@trailgoddess.co.uk.